![]() She will serve as president of the Academic Council beginning in 2024. She currently serves on the Academic Council of the AMA (American Marketing Association) which oversees the academic programming of the association. Robert Johnston Outstanding Paper Award (3 times) from the Journal of Service Management Paul Root Award from the Journal of Marketing for the most significant contribution to the advancement of the practice of marketing.Ĭitations of Excellence "Top 50" Award (top 50 management papers of approximately 20,000 papers reviewed that year) from Emerald Management Reviews. Her research has received more than a dozen prestigious awards, including: Her research has been published in top tier journals in marketing (e.g., Journal of Marketing, Journal of Marketing Research, Journal of Academy of Marketing Science, and Journal of Interactive Marketing), strategy (e.g., Harvard Business Review and MIT Sloan Management Review) and service research (e.g., J ournal of Service Research and J ournal of Service Management). She is author of the NY Times bestseller The Wallet Allocation Rule and author/editor of four other books on customer loyalty. This is the highest award presented in the field of service marketing. She is the 2022 recipient of the American Marketing Association’s Christopher Lovelock Career Contributions to the Services Discipline Award for teaching, research, and service that has had the greatest long-term impact on the development of the services discipline. From 2015 to 2022 she served as Associate Dean of Undergraduate Studies and Strategic Initiatives. Lerzan Aksoy is Interim Dean, Professor of Marketing, and Managing Director of the Responsible Business Coalition at Fordham University’s Ga belli School of Business. Lerzan Aksoy, Interim Dean, Fordham University, Gabelli School of Business She is a native New Yorker, a birthday cake enthusiast, and hopes to one day live in a world where volunteers are not essential to the work of nonprofits.īrewton Couch, Chief Strategy Officer, United Way of Greater Knoxvilleĭr. She earned a BA in history with a minor in art history from Roanoke College which have been relatively useless in her career. Prior to working in the nonprofit sector, she worked in advertising and public relations focusing on community affairs strategies for regional brands like Food City, Home Federal Bank, and the 75th Anniversary of the Great Smoky Mountains National Park.Īlyson is graduate of the Leadership Knoxville Class of 2020 and Consortium for Social Enterprise Effectiveness through the University of Tennessee, is a lecturer on Leadership and Service in the Haslam College of Business at the University of Tennessee-Knoxville, serves on the Community Advisory Committee for the Junior League of Knoxville, and Leadership Knoxville’s Board of Directors. ![]() Her passion for community development led her to marketing, fundraising, and community engagement roles with a variety of nonprofits including an art museum, a technology nonprofit, a historic preservation group, and currently with Volunteer East Tennessee. ![]() Opening Dinner : Community Building ExerciseĪlyson Gallaher, Chief Community Engagement Officer, United Way of Greater KnoxvilleĪlyson Gallaher has called East Tennessee home for 16 years.
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