![]() Your files take a long time to update or appear to be stuck. ![]() Try the steps below if: Your files and folders won’t update. If uninstalling and reinstalling the app really is the only way to go about this, I'll take the extra step to copy all of my files in the app and save them elsewhere until I get this issue sorted, but if I can avoid doing it like that, I'd prefer it. Earlier versions of your files are backed up for 30 daysor as many as 180 days for Dropbox Business usersso you can always recover an earlier version of your file sync. This article covers basic fixes for Dropbox sync issues and startup problems. And I can't seem to find anything like "SmartSync" when I right-click on the app either. The app itself is the one that's updating just fine, but the site is not, and I'm afraid if I uninstall the app and then reinstall it, the app will update in accordance with what's in my Dropbox site account, and the site account is the one that's out-of-date/no longer updating, meanwhile all the new/updated files I made to my Dropbox app will have disappeared. I've read a bunch of articles about uninstalling the app, reinstalling it and restarting my computer, but I'm afraid of uninstalling the app on my laptop for fear of losing all the files. In short, my Dropbox online account was no longer updating with the changes made to the Dropbox app on my laptop. Then I realized anything new I added to the Dropbox app on my laptop were not being added to the Dropbox site. As I mentioned in my op, the file I gave as an example was 'DOC-20210909-WA0001.' Another one was 'AUD-20210517-WA0008.' Dropbox flagged these as sync issues (the icon on the system tray showed red) and said they had illegal characters and would not automatically download the files from the Dropbox server to my Windows 10 PC. So I would save changes to a file and save it to my Dropbox app like normal, but the version of it on my account on the Dropbox site would not update with it. If, however, they were deleted before upload then no they are not recoverable. Did this post fix your issue/answer your question. I recently noticed a few days ago that the changes I was making to documents I was regularly saving directly to my Dropbox app on my laptop stopped updating the versions of it on the Dropbox website. 1 Reply Mark Super User II 11-08-2020 08:47 AM If they actually ever uploaded to Dropbox and it was within the 30 days of deletion (for free - longer if paid) then they will be in deleted. It lets you automatically synchronize files and folders with Dropbox cloud storage and with your other.
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